Embarking on your journey with V-Blogs Creative? Fantastic! To ensure a smooth sail, it’s crucial to understand how to harness the power of our support team effectively. Here’s your guide to obtaining assistance and making the most of your support period:
Understanding Your Support Period
- Duration and Extension:
- Each V-Blogs Creative theme purchase includes 6 months of support.
- Extend your support at any time for continuous assistance.
- Availability:
- Our official support team is ready to assist promptly.
Before Submitting a Ticket
- Ensure Theme Updates:
- Confirm your theme is up-to-date by checking the changelog.
- Review bug fixes and changes in our documentation.
- Explore Documentation:
- Check our comprehensive documentation; your solution might already be there.
- Plugin Compatibility:
- Update plugins and check for conflicts before seeking support.
Submitting a Ticket
- Support Inclusions:
- Theme-related issues.
- LYNX default plugins-related issues.
- Small modifications.
- Exclusions:
- Third-party plugin issues.
- Custom coding.
- Theme and plugin updating.
- How to Submit:
- Navigate to Themeforest Item Support tab.
- Click “Contact Author.”
- Fill the form with essential information.
- Submit the ticket.
- Response Time:
- Expect responses within 8-24 hours.
- Delays may occur due to various factors; ensure comprehensive information is provided.
- Working Hours:
- Support operates Monday to Friday, from 10:00 to 19:00 SGT.
Support Period Details
- Initial 6-Month Period:
- Enjoy full customer service during this period.
- Post 6-Month Period:
- Renew your item support to continue receiving assistance.
- Additional Resources:
- Read Envato’s guidelines on Extending and Renewing Item Support.
Our commitment is to provide exceptional support throughout your journey with V-Blogs Creative. If you have queries or need assistance, submitting a ticket is your gateway to an enriched experience. We’re here to ensure your V-Blogs Creative adventure is nothing short of extraordinary!